If the N-Tester BT is not working properly, please use these instructions to troubleshoot the device. If the N-Tester BT is damaged or you have not been able to troubleshoot it, please contact our Customer Support Team.
To help you more quickly, please tell us:
- Are you using Android or iOS (software version)?
- Serial number of your N-Tester BT
- Detailed description of the issue
In case we need to troubleshoot the device at our premises or replace it, please also provide us with the information listed to speed up the process:
- pick-up address
- a telephone number we can contact you on
- a schedule of at least 3 hours and the days you are available
One of our associates in the area will pick up the unit.