I have received a defective N-Tester BT.

If the N-Tester BT you've received isn't working properly, you can use these instructions to troubleshoot the device.

If the N-Tester BT is damaged or you haven't been able to troubleshoot the problem, please contact our support team and let us know:

• Operating system (Android or iOS) and software version
• Your N-Tester BT serial number
• Detailed description of the problem

In the event that we need to troubleshoot the device at our premises or replace it, please also provide us with the following information:

• Pick-up address where we can collect the device
• Telephone number where we can contact you
• Schedule of at least 3 hours and the days you're available